The Brown Hotel 🏨

What People Are Saying 💬

AI summary of real reviews

Customer Praise

• "The Brown Hotel is a Louisville treasure. It’s a place where history and luxury meet, and where every guest is treated with the utmost care."
• Guests appreciate the "stunning chandeliers and intricate woodwork" that "evokes a bygone era of luxury."
• Dining at the hotel is highly praised, with mentions of "outstanding dining options" and "expertly crafted cocktails."
• "Every staff member I encountered was friendly, professional, and went out of their way to ensure my stay was perfect."

Atmosphere and Service

• The "historic grandeur of the ballroom" and "magnificent lobby" leave a strong impression.
• Highly commendable service received during events, with bartenders like "Jodi & James" being "kind and knowledgeable."
• However, some negative experiences were noted at the front desk, impacting the group's overall service satisfaction.
• The overall atmosphere is described as stepping back in time, providing a sense of "history and charm," making it a unique experience.

Food Quality

• The Hot Brown, the signature dish, is described as "rich, flavorful, and a true taste of Louisville."
• Guests were impressed with the "great service at the café and lobby restaurant," highlighting "awesome" people serving.
• "The English Grill offers a dining experience that is both refined and welcoming."
• "Food was great!" stands out as a consistent comment from various guests.

Overall Experience

• The hotel is praised as an "experience that transcends the typical hotel stay," especially due to its unique historical ambiance.
• Several guests mention that the hotel "needs updating," with issues like worn furniture and musty smells affecting their stay.
• The location, "right in the heart of downtown Louisville," is noted as ideal for exploring the city’s attractions.
• Despite some drawbacks, guests express a desire to return to the restaurant facilities, indicating a mixed overall experience.